Privacy Policy

Last Updated: 10 March 2026

This Privacy Policy describes how The Loomward ("we," "our," or "us"), operating at theloomward.com and located at 306 SW 4th Ave, Portland, OR 97204, collects, uses, and protects information you provide when using our website and placing orders.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Shipping address and billing information
• Order details including items purchased and gift card codes applied
• Communications you send to us via the contact form or email

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected through cookies and similar tracking technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including applying gift card codes and calculating shipping
• Send you order confirmation and shipping notifications
• Respond to your questions and customer service requests
• Improve our website and product offerings based on usage patterns
• Comply with legal obligations applicable to our business

We do not sell your personal information to third parties. We do not use your information for automated decision-making that has legal or similarly significant effects on you.

3. Sharing of Information

We may share your information with:

• Shipping carriers and fulfillment partners who need your address to deliver your order
• Payment processors who handle transaction security (we do not store full payment card numbers)
• Analytics providers who help us understand website traffic in aggregate, anonymized form
• Legal authorities where required by applicable law

All service providers we work with are contractually required to handle your information in accordance with applicable privacy laws.

4. Data Retention

We retain order information for a period of seven years to comply with US tax and accounting regulations. Contact form submissions are retained for up to two years. You may request deletion of your personal information at any time, subject to our legal retention obligations, by contacting us at info@theloomward.com.

5. Your Rights Under US Law

Depending on your state of residence, you may have rights including:

• The right to know what personal information we collect about you
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of your personal information (note: we do not sell personal information)

California residents have additional rights under the California Consumer Privacy Act (CCPA). Oregon residents have rights under the Oregon Consumer Privacy Act. To exercise any of these rights, contact us at info@theloomward.com or +1 (503) 265-8741.

6. Cookies

Our website uses cookies and similar technologies. You can manage your cookie preferences using the consent tool that appears on your first visit. For full details, see our Cookie Policy.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

The Loomward
306 SW 4th Ave, Portland, OR 97204
Email: info@theloomward.com
Phone: +1 (503) 265-8741